Terms of Use

1. Acceptance of Terms

By downloading, installing, or using the Lahagni application ("App"), you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you may not access or use our services. These terms govern your use of the Lahagni platform, which connects users with drivers for transportation services in and between cities in Southern Morocco.

2. Service Description

Lahagni is a mobile application designed to facilitate transportation services within cities such as Laayoune, Dakhla, Boujdour, Tarfaya, Akhfennir, Smara, and others. Users can request rides, book complete services with a driver, or travel between cities. Each service has a fixed rate, and Lahagni retains a 5% commission from each transaction. The application supports multiple languages, including Arabic, French, and Spanish, to cater to a diverse user base.

3. User Registration

To use the Lahagni application, users must register and provide accurate information. This includes:

  • Verification of identity through a national ID (CIN).
  • For drivers, submission of vehicle documentation, including registration, inspection, and insurance.
  • Verification of phone number via SMS.
  • Optional email verification for clients and mandatory for drivers.

Upon successful registration, an alert will be sent to the Admin and Super Admin for account activation.

4. Service Rules

Users must adhere to the following rules when using the Lahagni application:

  • Users can only have one active service request at a time.
  • Both the client and driver must confirm the completion of the service.
  • Drivers must maintain a positive account balance to access service requests.

5. Payment Terms

Payment for services can be made in cash or through an in-app wallet. Drivers are charged a 5% commission on completed rides, which is deducted from their account balance. Users are encouraged to keep their accounts funded to avoid service interruptions.

6. Prohibited Activities

Users are prohibited from engaging in the following activities:

  • Making deals outside the application.
  • Providing false or misleading information during registration.
  • Engaging in spam or fraudulent activities.
  • Harassment or discriminatory behavior towards other users.

7. Account Suspension

Lahagni reserves the right to suspend or terminate user accounts for violations of these terms, including but not limited to:

  • Repeated cancellations of service requests.
  • Negative account balance for drivers.
  • Fraudulent activities or poor user ratings.

8. Liability

Lahagni acts solely as a platform connecting users with drivers and is not liable for any actions taken by third parties. Users are responsible for their interactions and any disputes that may arise during the use of the service.

9. Modifications

Lahagni reserves the right to modify these Terms of Use at any time. Users will be notified of significant changes, and continued use of the service constitutes acceptance of the modified terms.

10. Contact Information

For questions about these Terms of Use, please contact us at contact@lahagni.com We are committed to providing support and addressing any concerns you may have regarding our services.